Reference

How zuss888 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account or make a deposit via Touch 'n Go eWallet, Boost or GrabPay, how we use it, and how you can request changes at any time.

Account data handled securelyPayment details kept confidentialYour rights, clearly statedContact us to update or deleteAvailable where local law permits
zuss888 How zuss888 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy requests — whether you want to access your data, correct an error or ask for deletion — go directly to our dedicated privacy channel. We handle each request individually; generic account queries follow the standard live chat path. If you are in Ipoh or anywhere else in Malaysia, the contact steps below are the same for everyone.

Live Chat Start a live chat session from your account dashboard. Select the Privacy Request category so your message routes to the data team, not general account support.
Email Request Send a written request to our privacy email address shown in the account settings page. Include your registered name and the specific action you are requesting.
Account Settings Form Log in, open Account Settings, then select Data and Privacy. From there you can download a copy of your stored data or submit a correction request directly.
DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Data protection is built into how zuss888 operates day to day, not added as an afterthought. The four practices below cover the areas we are asked about most — cookies, account security, data retention and your right to request changes.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your payment method preference between visits. No third-party advertising cookies are placed without your explicit consent via the cookie banner shown on first access.

Account Security Practices

Your account password is stored as a one-way hash — we cannot read it. Every login triggers a one-time PIN sent to your registered mobile number so access requires both your password and your physical device.

How Long We Keep Your Data

Active account data is held while your account remains open. Transaction records linked to Touch 'n Go eWallet, Boost or GrabPay payments are retained for the period required by applicable financial-record obligations, then deleted on schedule.

Requesting Changes or Deletion

Submit a request through live chat or the Account Settings form. We acknowledge within two working days and complete verifiable correction or deletion requests as quickly as the legal retention rules allow.

Common Questions About Your Privacy on zuss888

The questions below come from real account queries we receive. If yours is not here, the live chat privacy channel is the fastest path to a direct answer from the data team.

We collect your name, email address, date of birth, contact number and the payment method details you use — such as your Touch 'n Go eWallet or GrabPay account reference — to verify identity and process transactions.

Payment references are shared only with the processor handling your transaction — Boost, Touch 'n Go eWallet or GrabPay — and with any regulatory body that legally requires disclosure. We do not sell payment data to marketers.

Log in, go to Account Settings, select Data and Privacy, then choose Download My Data. Alternatively, contact us via live chat using the Privacy Request category and we will prepare the file manually.

Yes. Submit a deletion request through Account Settings or live chat. We remove data that has no legal retention requirement. Transaction logs linked to FPX or DuitNow transfers may need to be kept for the legally required period.

Identity records are held for the period required by applicable law after account closure, then deleted. Data with no legal hold — such as device preferences and marketing consent records — is removed within 30 days of your closure request.

We use functional and session cookies required for the platform to work. Optional analytics cookies can be declined via the cookie banner. Turning off functional cookies may prevent login persistence and payment-method memory from working correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.